Bitching About "Customer Service"

In the era where cell phones and related devices can do everything but vacuum the floor and brush you teeth for you, there is one aspect of the technology age that actually falls short of the old school way. And that's when you have to contact the phone company, banks, or businesses with a problem you have to address by phone. In the good on days, you would call these people up, and actually get a real live human being.
But of course, no more, no more, no more. It's the dreaded automated menu that comes up. Now, it's bad enough when you used to get only one menu. Now you get the pleasure of wading through sub-menus. Hit the wrong button by chance, and you're forced retrace your button pushing steps, taking up even more of your precious time.
If your quest requires speaking to a real human being you can get there, but only after Mr. or Mrs. Automation attempts to steer you away from it. Even then, no matter how early or late you place the call you get: "our representative are busy right now, please hang on."
As if that's not bad enough you either get the pleasure of listening to the most annoying elevator style music ever, or mini commercial about the company's great services, other than their so-called customer service.
I've sat and pondered how we can possibly get out of this situation. Then it hit me. After years of waiting for Jetson style technology we finally got camera phones and web cams. So it might be possible that we'll soon get robots and androids that can answer phones like real life human beings. Then, and only then, will customer service really be customer service.